en English

Interpreter Service

An interpreting service is available free of charge for patients using GP Services in the Greater Glasgow and Clyde area. This includes interpreting for people who are deaf or deaf/blind.

How to make a call using an interpreter

Call: 0800 004 2000

The operator will ask you to Press * (star) to continue

Then press 1 for our services

The operator will ask you to enter your 6-digit Patient Pin Number. This is 182987

Then you are asked to enter the 3-digit language code

Find your 3-digit language code

Language Code

Language

Language Code

Language

066

Acholi

153

Kurdish (Bahdini)**

068

Afrikaans

154

Kurdish (Kurmanji)**

069

Akan*

155

Kurdish (Sorani)

062

Albanian

334

Kutchi*

052

Amharic

026

Lao

071

Anuak

028

Latvian

001

Arabic

158

Lingala**

072

Arabic (Egyptian)

029

Lithuanian

073

Arabic (Iraqi)

399

Luba-Kasai*

074

Arabic (Moroccan)

160

Luganda**

075

Arabic (Sudanese)

161

Luo

076

Arabic (Yemeni)

162

Maay-Maay

002

Armenian

030

Macedonian

078

Assyrian

031

Malay

229

Azerbaijani/Azeri*

163

Malayalam

081

Bambara

164

Mam

085

Belarusian*

165

Mandinka*

003

Bengali

166

Mara

396

Berber (Algeria)*

167

Marathi

403

Berber (Morocco)*

168

Marshallese

258

Bilen*

169

Matu

004

Bosnian

172

Mien

259

Bravanese

357

Mirpuri

005

Bulgarian

174

Mixteco

006

Burmese

098

Mizo**

086

Cape Verde Creole**

176

Moldovan

089

Cebuano

033

Mongolian

090

Chaldean*

179

Navajo

092

Chao-Chow

057

Nepali

095

Chin (Falam)**

034

Norwegian*

097

Chin (Lai, Hakha)**

180

Nuer

099

Chin (Tedim)**

400

Nyoro*

100

Chin (Zo, Zomi)**

181

Oromo/Oromifa*

007

Chinese Cantonese

402

Pahari-Potwari*

008

Chinese Mandarin

182

Pashto

009

Croatian**

183

Patois (Jamaican)

010

Czech

035

Persian

011

Danish

185

Pidgin (Nigerian)

105

Dari

036

Polish

106

Dinka

037

Portuguese

107

Dioula/Jula

187

Portuguese (Brazilian)

012

Dutch

190

Pulaar

407

Dzongkha*

191

Punjabi

108

Edo

193

Rohingya

109

Estonian*

404

Romani (Carpathian)*

110

Ewe

038

Romanian

111

Farsi

039

Russian

281

Fataluku*

194

Samoan

014

Filipino/Tagalog

195

Sango*

015

Finnish

196

Senthang

112

Flemish

040

Serbian**

113

Foochow (Fuzhou)

197

Shanghainese

016

French

199

Sichuan Yi

114

French Canadian

200

Sicilian

116

Fukienese

201

Sinhala/Sinhalese**

117

Fula/Fulani/Fulde

041

Slovak

119

Ga

042

Slovenian/Slovene*

120

Garre

058

Somali

121

Georgian

205

Soninke

017

German

044

Spanish

051

Greek

209

Susu/Sousou

123

Gujarati

055

Swahili

054

Haitian Creole

045

Swedish

125

Hakka (Chinese)

210

Sylheti**

128

Hausa

211

Taiwanese

018

Hebrew

212

Tajik

019

Hindi

213

Tamil

311

Hindko

214

Telugu

129

Hmong

384

Tetum*

061

Hungarian

046

Thai*

131

Igbo**

217

Tibetan

132

Ilocano

385

Tigre

021

Indonesian*

218

Tigrinya**

023

Italian

219

Toisanese

423

Jakartanese*

059

Tongan

024

Japanese

401

Tooro*

022

Javanese

221

Trukese/Chuukese

398

Kamba*

047

Turkish

137

Karen

387

Turkmen*

139

Karenni (Kayah)

048

Ukrainian

141

Khmer

064

Urdu

329

Kibajuni

049

Uzbek

135

K’iche’ (Quiche)

050

Vietnamese

143

Kikuyu

223

Visayan

056

Kinyarwanda

390

Welsh*

145

Kirundi

224

Wolof*

025

Korean

226

Yiddish

150

Krio*

227

Yoruba*

You will be connected to an interpreter in as little as 15 seconds

Tell the interpreter your name and the telephone number you want to call, for example 111 (NHS 24)

The interpreter will speak to the staff first in English to let them know you are calling and then tell you to go ahead with your conversation

Let the staff and interpreter know when you have finished the conversation.

How to make a call using the Interpreter App

Download the Capita LiveLINK Client App free from your app store

Log in using the email address, which is [email protected]
and your password, which is KTE626YGrf
You will only need to log in once — not every time you need an interpreter

Click ‘Get Service’

Select the language you require

If you require a specific sex of interpreter, select this from the gender box

You will be connected to an interpreter

Tell the interpreter your name and the telephone number you want to call, for example 111 (NHS Inform)

The interpreter will speak to the staff first in English to let them know you are calling and then tell you to go ahead with your conversation

Let the staff and interpreter know when you have finished the conversation.

Further Guidance

An interpreting service is available free of charge for patients using GP and NHS Hospital Services in Scotland. This includes interpreting for people who are deaf or deaf/blind.

We do not allow children to act as interpreters during your treatment or appointments. 

A member of the Team from the Practice or the Hospital Department dealing with your treatment or appointment will arrange the interpreter. To make sure we can support you effectively we need you to do certain things so please do let us know you need interpreting help as soon as possible. Preferably, this should be as soon as you make an appointment with your GP.

  • If you are going into Hospital, contact the Ward or Department to let them know you need an interpreter, as soon as you receive your Hospital appointment. You may need a friend or relative who speaks English to tell us that you need an interpreter, the first time.
  • Be sure to let us know if you will not be coming for your appointment or treatment. If you do not tell us you might stop another patient getting the help they need.
  • Be sure to tell us if you will be late for your appointment or treatment. Another patient somewhere else might need the interpreter. If you are late the next patient might miss their appointment or not get the help they need.
  • Let us know if you have had any problems with communication during your appointment or treatment. This will help us improve the service.
  • Tell us if communication was good. This also helps us provide a good service.