Online GP Services: Ask the Practice a question or get self-care advice.

Book an Appointment

All practices in Scotland are facing significant workload pressures, which are currently greater than those normally seen during the winter months. We hope that these pressures will ease soon, but felt it important to outline the challenges that the system currently faces. The practice team continue to work incredibly hard to provide a safe service.

We appreciate your support and kindness when dealing with all our staff during this very challenging period for the Health Service.

Please go to NHS Inform for advice and guidance on conditions, symptoms and treatments.

How to arrange your appointment with us

How to make your appointment

Appointments

APPOINTMENTS are 10 minutes long. Help us run to time and save you waiting.

We cannot deal effectively and safely with one major problem or 2 minor problems in a 10 minute appointment. Please do be prepared for the doctor to advise that you make a second appointment to discuss the unrelated and less significant issues. its safer for you and helpful to those following. If you feel that your problem will take longer than 10 minutes to discuss, you may request a double appointment.

It is inevitable that sometimes we are unable to keep to time and understandably this is a a common source of irritation for our patients.

Sometimes delays can be unavoidable due to a patient being unexpectedly serously ill. Other times a problem presented is very complicated and time consuming and has to be sorted immediately.

Routine Appointments

  • To book a routine appointment please telephone  0141 942 9494, option 2, between 09:00 and 17:00.
  • Routine appointments are for 10 minutes duration and you may consult with any doctor or nurse of your choice, subject to availability.
  • To book an urgent appointment phone 0141 942 9494, option 2 and tell the receptionist that your problem is urgent. You will be seen on the same day by whichever doctor is available. Please do not request an urgent appointment for routine matters.

Urgent appointments

These will be dealt with on the same day by whichever partner is available. You may consult with any doctor of your choice.

Can another Healthcare Professional help?

Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.

For real life-threatening emergencies such as those below – RING 999

  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident

Patients who have a problem outwith the surgery opening hours that can’t wait until the surgery reopens should contact NHS24 by dialling 111.

Your appointment at the Practice

  • Please make one appointment for each member of the family who needs to be seen
  • We try to keep to time but please be patient if someone before you takes longer than planned
  • Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a double appointment
  • It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice

Please help us

If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.

Additional information

Can I bring someone to accompany me to the Appointment?

We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.

Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.

Occasionally we might ask for them to leave but this would be unusual.

If you require interpretation services please contact us in advance of you appointment and we will arrange this.

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.