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Noticeboard

Due to essential upgrades from the Health Board, the Practice will be operating as EMERGENCY ONLY on the AFTERNOON of THURS 9th November and the MORNING of FRIDAY 10th November. We will have no access to computers so please ensure you have enough medication to cover you during this time.

THE FLU VACCINE IS NOW AVAILABLE. IF YOU ARE ELIGIBLE PLEASE CONTACT RECEPTION OR BOOK AN APPOINTMENT ONLINE.

Online Patient Access for booking GP appointments and ordering repeat prescriptions through the surgery website:  due to technical difficulties, it will not be possible to provide online appointment access from May, 2016 as previously indicated.  Until further notice, no new registrations will be accepted for this service.  Please note that this will not affect the online repeat prescription service due to start in May 2016.

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases. Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic retinal screening.

If you do not wish anonymous information about you to be used in such a way, please notify the Practice Manager in writing.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Emergency Care Summary

Emergency Care Summary – all patients in Scotland have an electronic Emergency Care Summary. This contains basic information (name, date of birth, name of your GP surgery, prescribed medicines, and allergies to medicines) essential for hospital accident and emergency department, and out-of-hours doctors and nurses. The Emergency Care Summary is password-protected and available to only those NHS staff directly involved in your care.

 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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